We are committed to providing a luxury experience from your first browse to your final step. Whether you have a question about our collections, sizing, or a recent order, our team is here to assist you.
The fastest way to reach us for sizing advice and order updates.
We typically respond within 12 business hours.
Available daily on the bottom left of our website.
Schedule: Monday to Sunday : 09:00 AM – 09:00 PM (Cairo Time).
Note: Our online store is open 24/7 for browsing and ordering.
We deliver across all Egyptian governorates via Bosta. Orders are typically delivered within 24 to 48 hours.
Once Bosta receives your shipment, a tracking code will be sent directly to your WhatsApp. You can follow your order in real-time.
We offer a 14-day window for both returns and exchanges to ensure your total satisfaction. Items must be in their original, unworn condition with clean soles and original SHUZAR packaging.
Once we collect and inspect the returned item, your refund will be processed via Electronic Wallet within 7–14 business days.
Administrative Office: Giza, Egypt. (Note: We operate as an online-exclusive boutique to provide premium quality at accessible prices).
