Contact
Contact SHUZAR – Premium Customer Support
We are committed to providing a luxury experience from your first browse to your final step. Whether you have a question about our collections, sizing, or a recent order, our team is here to assist you.
Official Email
We typically respond within 12 business hours.
Live Chat
Available daily on the bottom left of our website.
Social Media — reach us via DM:
Business Hours
Schedule: Monday to Sunday : 09:00 AM – 09:00 PM (Cairo Time).
Note: Our online store is open 24/7 for browsing and ordering.
Shipping & Returns Quick FAQ
How long does delivery take?
We deliver across all Egyptian governorates via Bosta. Orders are typically delivered within 24 to 48 hours.
How do I track my order?
Once Bosta receives your shipment, a tracking code will be sent directly to your WhatsApp. You can follow your order in real-time.
What is your Return & Exchange policy?
We offer a 14-day window for both returns and exchanges to ensure your total satisfaction. Items must be in their original, unworn condition with clean soles and original SHUZAR packaging.
How do I get my refund?
Once we collect and inspect the returned item, your refund will be processed via Electronic Wallet within 7–14 business days.
Our Location
Administrative Office: Giza, Egypt. (Note: We operate as an online-exclusive boutique to provide premium quality at accessible prices).