Terms and conditions
Welcome to SHUZAR. These terms govern your use of our store and the purchase of our premium footwear. By shopping with us, you agree to these conditions.
Last Updated: April 2026
Business Identity & Use of Site
SHUZAR is a premium footwear brand based in Giza, Egypt. By using this website, you confirm that you are at least 18 years of age or using the site under the supervision of a guardian. You agree to use our platform solely for lawful purposes.
Product Information & Elite Quality
We take pride in our "Step into Luxury" philosophy. Every product is handpicked and undergoes a rigorous quality inspection. While we strive for 100% accuracy in our high-resolution imagery, slight variations in color may occur depending on your screen settings.
Pricing, Payments & Shipping
- Currency: All prices are listed in Egyptian Pounds (EGP).
- Shipping Fees: We apply a transparent Flat Rate of 80 EGP for shipping to any governorate in Egypt.
- Payment Methods: We primarily offer Cash on Delivery (COD) to ensure you can inspect your product before final payment.
- Price Changes: SHUZAR reserves the right to update prices at any time based on market conditions.
Shipping & Logistics Policy
We partner with Bosta to provide nationwide coverage:
- Delivery Window: Orders are typically delivered within 24 to 48 hours.
- Order Cut-off: Orders placed before 2:00 PM are processed for immediate handling.
- Tracking: You will receive real-time updates via WhatsApp once your order is dispatched.
Returns, Exchanges & Refunds
In accordance with Egyptian Consumer Protection laws and our commitment to quality:
- Inspection: You have the right to inspect your order in front of the courier.
- 14-Day Returns & Exchanges: You may request a full refund or size exchange within 14 days of delivery. Refunds are issued via Electronic Wallet within 7–14 business days.
- Return Shipping: Customer covers the 80 EGP shipping fee for returns and exchanges.
- Conditions: Items must be unworn, in original packaging, and with clean soles.
Intellectual Property
All content on this site, including the SHUZAR logo, premium product photography, and text, is the exclusive property of SHUZAR. Any unauthorized use or reproduction is strictly prohibited.
Governing Law
These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the Egyptian courts.These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the Egyptian courts.
Contact Information
For any legal inquiries or clarifications:
- Email:[email protected]
- Administrative Office: Giza, Egypt.